Please follow the shipping instructions outlined for HealthieOne Collection by Phlebotomist or HealthieOne Self-Collection

All HealthieOne kits include a prepaid Priority Overnight shipping label.

Our contract with FedEx does not include pickup services. To ensure overnight delivery, hand your package to a FedEx clerk at a FedEx Office or FedEx Ship Center only (not a FedEx Onsite or other FedEx drop-off points), before their cutoff time. Last pickup varies by location, so check the time. 

If the carrier loses your test kit or your samples, or if your samples are compromised due to a delivery delay, we provide a Full Replacement Kit at no cost to you.