Every HealthieOne test includes personalized insights based on your unique health profile, plus secure 1:1 consultations with our medical team to answer any questions you might have beyond the written report.

How do I get my 1:1 consultation? 

  1. Log into your account at https://healthieone.com
  2. Connect instantly with our medical support team via live chat. Support is available 7 days a week from 9:00 AM to 11:30 PM EST for immediate or scheduled consultations.

How long is the consultation? 20-60 minutes.

Why we use written consultations instead of video calls: We've found that written consultations address several limitations of live virtual calls and provide a better experience:

  • Communication at your own pace: Review, translate,  re-read, and absorb information, non-miscommunication that can occur during real-time conversations.

  • Enhanced Documentation and Resources: Share screenshots, images, links, and detailed explanations that would be difficult to convey on a live call.

  • Privacy and Comfort: Discuss sensitive health topics without being on camera or speaking aloud.

What should I prepare for my consultation? To make the most of your consultation:

  • Make sure you complete your health profile with current medications, supplements, and symptoms
  • Review your results beforehand
  • Write down questions you want to ask
  • Find a quiet, private space with good internet connection

Learn more How do I get the most out of my HealthieOne test?

Can HealthieOne doctors prescribe medications?

Since we are not your primary care provider, our consultations focus on HealthieOne result interpretation and recommendations. We can:

  • Identify results that may require medication management
  • Recommend treatments to discuss with your primary physician
  • Provide documentation for your prescribing doctor and collaborate with them
  • Suggest appropriate specialists

Our goal is to complement, not replace, your primary care relationship.
Learn more about https://healthieone.com/faq/healthieone-ethical-standards-no-supplements/ 

Is my consultation private and secure? Absolutely. Everything is HIPAA compliant, encrypted, and confidential.