REPLACEMENT KIT GUIDE Collection Didn't Go as Planned? Find the right replacement kit for your situation ⚠️ Common issues: Insufficient volume (clotting) • Hemolysis • Improperly closed caps • Shipping delays 📦 SAMPLES NOT YET SENT Insufficient volume 🩸 Self-Collection Partial Replacement Kit New tubes + New devices $60 💉 Phlebotomy Option Partial Replacement Kit Professional draws FREE + pay phlebotomist directly 🔬 SAMPLES SENT BUT UNUSABLE Lab received but couldn't process Both vials unusable Full kit for Self-collection $100 One vial unusable Partial Kit for Self-collection $60 💉 Prefer phlebotomy? $60 Full new kit for Phlebotomy + Pay them directly 🚚 SHIPPING DELAYS Transit issues affected your samples 📦 Carrier Delay FedEx/shipping company's fault Full Replacement Initial Kit FREE ⏰ Missed Drop-off Or Wrong Location Full kit for Phlebotomist + Pay Phlebotomist $60 Full kit for Self-collection $100

Occasionally, self-collection issues may occur—such as insufficient sample volume (most commonly due to rapid clotting), hemolysis, or improperly closed caps. 

If you prefer to have a phlebotomist collect your samples—still just 2 small vials—choose any certified phlebotomist. A few suggestions below. Book and pay them directly.

For samples not yet sent due to insufficient volume or missed same day shipping:

For samples that have been sent but are not usable:

When shipping delays affect your samples: